Privacy Policy & Terms of Service
PRIVACY POLICY & TERMS OF SERVICE
Feathers Beauty Lab – Midland, TexasEffective Date: December 9, 2025
I. PRIVACY POLICY
Feathers Beauty Lab (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how your information is collected, used, stored, and protected when you visit https://feathersbeautylab.com, book appointments, or receive services at our practice.By using our website or scheduling services, you consent to the practices described below.
By using our website or scheduling services, you consent to the practices described below.
1. Information We Collect
Personal Information
- Name
- Phone number
- Email address
- Date of birth
- Billing and contact information
Appointment & Service Information
- Appointment requests, confirmations, and history
- Consultation answers
- Photos uploaded for virtual consultations
- Service history for PMU, Botox, and dermal filler procedures
Medical/Treatment Data(Collected and stored only for services requiring medical oversight)
- Contraindication screening
- Health-related responses
- Treatment notes recorded in Aesthetic Record
Payment Information
We do not store or access your full card details.All transactions are processed securely through:
- Square
- Stripe
- Aesthetic Record Payments
These providers are PCI-DSS compliant and use industry-standard encryption.Automatically Collected Data
- IP address
- Browser or device details
- Pages visited
- Cookie and tracking data
This helps us improve website performance and user experience.
2. How We Use Your Information
We use your information to:
- Schedule and manage appointments
- Communicate confirmations, reminders, and updates
- Process payments securely
- Maintain treatment records
- Improve services and website experience
- Send marketing messages (only if you opt in)
- Comply with professional and legal standards for aesthetic practices
We do not sell or share your information for unrelated advertising.
3. How We Protect Your Information
We use the following safeguards:
- Encrypted SSL-secured website
- Secure, encrypted booking and charting via Aesthetic Record
- PCI-compliant payment processors
- Restricted access to client files
- Routine monitoring for unauthorized access
Payment card information is never stored on our servers or website.
4. When We Share Information
Information may be shared with:
- Aesthetic RecordFor booking, charting, and documentation.
- Our Medical DirectorFor delegated oversight of Botox and lip filler procedures as required by Texas law.
- Payment Processors Square and Stripe for secure card transactions.
- Marketing or Analytics Providers(e.g., Google Analytics, if used)
- Legal Authorities Only if required by law or to protect our rights or client safety.
We do not sell or distribute client information to outside marketers.
5. Cookies & Tracking
Our website may use:
- Cookies
- Pixels
- Analytics tracking
You may disable cookies in your browser settings; however, certain features may not function properly.
6. Children’s Privacy
Our website and services are intended for adults 18 and older. We do not knowingly collect information from minors.
7. Your Rights
You may request:
- Access to your information
- Corrections or updates
- Deletion of certain data (excluding treatment records required by law)
- Removal from marketing messages at any time
To make a request, email us at feathersbeautylab@gmail.com.
8. Third-Party Links
Our website may link to external sites (Aesthetic Record booking portal, social media, etc.). We are not responsible for their privacy practices.Please review their policies separately.
9. Changes to This Policy
We may update this policy from time to time.Any revisions will be posted with a new effective date.
10. Contact Information
II. TERMS OF SERVICE
1. Services Provided
- Permanent Makeup (PMU)
- Botox injections
- Dermal fillers (lip fillers)
- Related aesthetic services
2. Booking & Cancellation Policies
Booking
Appointments are scheduled online through Aesthetic Record. A valid card on file may be required to reserve an appointment.
Cancellations & No-Shows
Your appointment time is reserved exclusively for you. You may be subject to a cancellation or no-show fee according to our posted policy on the booking portal.
Late Arrivals
Late arrivals may reduce treatment time or require rescheduling.
3. Payments & Refunds
Accepted Payments
- Square
- Stripe
- Aesthetic Record Payments
All payments are processed securely.
Refund Policy
Due to the nature of cosmetic and aesthetic services, all services are non-refundable. Retail product refunds (if applicable) follow our in-store policy.
4. Medical Disclosure & Treatment Eligibility
For Botox and filler services, clients must:
- Complete a medical questionnaire
- Be approved for treatment
- Follow all pre- and post-care instructions
We reserve the right to decline treatment for safety reasons.
6. Client Responsibilities
- Provide accurate and honest information
- Follow aftercare instructions
- Arrive on time
- Disclose any medical conditions, medications, or contraindications
7. No Medical Guarantees
8. Intellectual Property
9. Website Use
You agree not to:
- Copy or misuse website content
- Attempt to hack, disrupt, or damage the site
- Use the site for unlawful purposes
10. Limitation of Liability
Feathers Beauty Lab is not liable for:
- Client misuse of aftercare instructions
- Reactions resulting from undisclosed medical conditions
- Unauthorized access or breaches of third-party systems (Aesthetic Record, payment processors)
- Indirect or consequential damages
Our liability is limited to the maximum extent permitted by Texas law.